Vital to the success of software implementation and full use of its features to derive maximum benefits is the level of support behind it. Wireless Manager understands the importance for qualified and responsive tech-support when needed by our customers. We provide a variety of support methods to our customers, to best fit their needs and choices. Support can be received in any of the following ways:
- Dedicated Account Managers – A specialist is assigned to each account, that can serve as a primary point of contact to serve your needs
- Toll-free support line – This Helpline can be accessed during business hours to speak to tech-support
- Web chat – Extended hour support to chat with our techs for any issues/questions you may have
- E-mail – 24/7 monitoring ensures that most of the incidents submitted through this channel are resolved quickly
- Trouble-tickets online – This online tool enables you to describe in detail any of your support issues, and monitor the progress of this trouble-ticket as our support dept resolves it
- Online Knowledge base – Access this resource to get answers to most FAQs, as well get help on general usage of software
Software TrainingWireless Manager ensures successful adoption by all users by providing learning tools as well as on-site training. Wireless Manager offers high-quality and cost-effective training services that meet the needs of virtually level of your organization. Whether you require training for new employees or seasoned users that want to refresh their skills – we have something for everyone. These services include web- sessions, customized onsite training as well as group seminars.
Maintaining business software Our business software support plan structure is designed to help customers get the full advantage of Wireless Manager with minimal hiccups and costs, by providing the basic level of service essential to keep the management software up-to-date. This plan includes expanded levels ranging from product updates to unlimited phone support in the latter.